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I'm getting an "unknown device" error with my Ledger S or X hardware wallet, what should I do?

Depending on which web browser you are using, you may encounter an error when you attempt to use your ledger device. We recommend using Chrome as your web browser for the best experience.

If you encountering an error where the device says "unknown device [####:####]" you will need to update to the usb backend mode in Chrome by changing the flag to "enabled."

You can do this by typing the following in your URL bar:

chrome://flags/#new-usb-backend where you will choose 'enable'

This should then allow you to use your Ledger device with Unchained Capital on Chrome.