What support options are available at Unchained?

Unchained provides unrivaled levels of support for your bitcoin security.

Here at Unchained Capital, we pride ourselves on providing the highest level of service for all of our clients. We surround you with an ‘atomic unit’ of support to ensure you have absolute confidence in your bitcoin security.

Who should I contact and when?

Knowledge base

If you have a question or a non-urgent issue with your account, search our knowledge base to see if your question has already been answered. We have a lot of articles and videos that may help you to resolve your problem immediately.

Client services

If you have any general or technical issues with your account, contact Client Services, who will be able to help resolve most issues.

Email: help@unchained.com

Telephone: +1-844-486-2424


Our Concierge team provide expert guidance on bitcoin multisig setup and operation. They help you get started with your vault during Concierge Onboarding, and are on hand for one-to-one guidance on performing sensitive tasks if you are signed up to our Concierge Client service (more on this below).

Learn more about Concierge Onboarding

Client Solutions

If you are a vault client and are considering taking advantage of our bitcoin wealth services—such as our trading desk, bitcoin-backed loans, or bitcoin retirement accounts—contact Client Solutions to learn more.

Email: clientsolutions@unchained.com

Concierge Client

Concierge Client is an additional tier of client support designed for clients that expect a private banking-like standard of service, with expanded availability and faster response times.

90 days of Concierge Client is included with all Concierge Onboarding packages. You can also sign up for Concierge Client on an annual basis for $2,000 per year.

Key benefits include priority email and phone support, an exclusive Telegram support channel, and access to book our Concierge team to help guide you through sensitive tasks.

Learn more about Concierge Client