Connect your Trezor to your computer to approve the transaction details.
Caution: Unchained staff will never ask for your account password, 2FA code, hardware wallet PIN, or seed phrase. We will never ask you to send bitcoin to an unsolicited address.
We may ask for your email address, phone number, support PIN, or other information to verify your identity.
What you'll need
To sign a transaction from your Unchained vault, you'll need the following:
- Your Trezor hardware wallet and cable
- The Trezor Suite application on your computer
- A PC or Mac with USB ports to connect your hardware wallet
Video guide
To sign a transaction using your Trezor:
- Create a withdrawal or sell transaction.
- Can't find your transaction? Navigate to the vault you want to withdraw from and click View transaction.
- Can't find your transaction? Navigate to the vault you want to withdraw from and click View transaction.
- Select the key you want to sign with.
- Choose Trezor as your hardware wallet.
- Open the Trezor Suite application on your computer.
- Plug your Trezor into your computer.
- Enter your PIN to unlock your Trezor.
- In your Unchained account, select Sign with Trezor. A Trezor Connect window will open in another browser tab.
- If prompted, choose Allow once for this session.
- Your Trezor will show you the amount, destination address, fees, and change address if applicable. Compare this information with the transaction details shown in your Unchained account. Review and approve the transaction details on your Trezor.
- Your Trezor will show you the amount, destination address, fees, and change address if applicable. Compare this information with the transaction details shown in your Unchained account. Review and approve the transaction details on your Trezor.
- On your Trezor, click Confirm.
- Success!
- Once the transaction has two signatures, click Broadcast to send it to the bitcoin network. Upon broadcasting, the transaction will be irreversible.
Tip: If you’re actively experiencing signing issues, visit our troubleshooting guide to find a solution.