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Knowledge Base
Account Security
Account Security
Secure your account and protect your information.
Protecting my Account
How do I set up multi-factor authentication (MFA)?
How do I create a strong password?
How do I reset my multi-factor authentication (MFA)?
What is video verification and how does Unchained use it?
How do I enable biometric authentication on the Unchained mobile app?
Dealing with Scams and Fraud
How can I confirm the identity of an Unchained employee over the phone?
How do I lock my Unchained account to prevent unauthorized access?
Where can I report bugs?
Data and Privacy
What data does Unchained collect and how is it protected?
Legal and Compliance
What steps does Unchained take to be compliant?
How can my audit firm confirm my bitcoin holdings?
What features does an Unchained IRA have for IRS compliance?
Does the legal structure of the Unchained IRA increase my risk of being audited by the IRS?
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