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Keys
Learn how to set up and manage your hardware wallets.
Getting started
- Do I need a hardware wallet to use Unchained products?
- What hardware wallets does Unchained support?
- Should I use BIP39 passphrase to protect my seed phrase?
- Can I use the same hardware wallets across multiple accounts on my profile?
- How should I secure my keys and seed phrases?
- What is an xpub and how does Unchained use it?
- What does device registration mean?
- How does Unchained use BIP32 derivation paths?
- Are Unchained keys held by a third party to custody bitcoin assets?
Device checks
- What is a device check?
- How do I perform a Trezor device check for my Unchained account?
- How do I perform a Ledger device check for my Unchained account?
- How do I perform a Coldcard device check for my Unchained account?
- Can I disable device checks and, if so, how?
- Why did I receive a 'root fingerprint' error?
Key replacements and recovery
- How do I conduct a key replacement on my Unchained account?
- What do I do if I forgot my passphrase?
- What do I do if I forgot my Unchained hardware wallet PIN?
- What do I do if my hardware wallet is lost or stolen?
- What do I do if my seed phrase is lost or stolen?
- What do I do if my hardware wallet is broken?
- How do I migrate my key to a different hardware wallet model?
Trezor
- How do I set up a Trezor Safe 3?
- How do I set up a Trezor Safe 5?
- How do I set up a Trezor Model One?
- How do I upload a key using my Trezor?
- How do I sign a transaction with my Trezor?
- What backup type should I use for my Trezor when using Unchained?
- Do I need to register my Trezor with my vault?
- How do I confirm an address using my Trezor?
- How do I perform a firmware update on my Trezor device?
- Why isn't my Trezor connecting to my computer?
- Why did I receive a 'wrong previous session' or 'incorrect state' error?
Ledger
- How do I set up a Ledger Nano S Plus or X?
- How do I upload a key using my Ledger?
- How do I register my Ledger with my vault or loan?
- How do I confirm an address using my Ledger?
- How do I perform a firmware update on my Ledger device?
- Why isn't my Ledger connecting to my computer?
- How do I fix the 'unknown device' error on Ledger hardware wallet?
- How do I sign a transaction with my Ledger?
- How do I set up a Ledger Flex or Stax?
Coldcard
- How do I set up a Coldcard?
- How do I upload a key using my Coldcard?
- How do I register my Coldcard with my vault or loan?
- How do I use my Coldcard air-gapped with Unchained?
- How do I confirm an address using my Coldcard?
- How do I perform a firmware update on my Coldcard?
- How do I sign a transaction with my Coldcard?