Support PINs help clients and Unchained staff verify one another over phone and video calls.
Support PINs help clients and Unchained representatives verify one another over phone and video communications. Support pins help combat common phishing attacks and scams where attackers pretend to be an Unchained employee to trick you into sending them bitcoin or revealing personal information.
Support PINs reset every two minutes, so you can not save these PINs and should not use them over email. If you have questions about the legitimacy of an email, you can email us at abuse@unchained.com. Do not reply or click on links if you receive a suspicious email.
Caution: Unchained staff will never ask for your account password, 2FA code, hardware wallet PIN, or seed phrase. We may ask for your email address, phone number, support PIN, or other information to verify your identity.
Support PINs can only be found on your Unchained account. Unchained will never email them to you. To access support pins, navigate to the support page while signed in to your account. You can also see your support PIN on the bottom-left side of your screen.
How to perform Support PIN verification:
- Navigate to the Support & Verification page on your Unchained account.
- If using the Unchained iOS app, click the question mark icon in the upper-left corner.
- If using the Unchained iOS app, click the question mark icon in the upper-left corner.
- Click Start verification.
- Ask the Unchained associate for their PIN and enter it on your screen. Click Check PIN.
- Verbally read out your own PIN to the Unchained associate. Wait for the Unchained associate to confirm. Then click Continue.
We're both verified, and you're now safe to speak to the Unchained representative! Click Close.
Tip: We recommend using PIN verification for each phone call, even if you think you've talked to the same Unchained employee before.