Knowledge Base
Account support
Keys
Getting started
Device checks
Key replacements and recovery
Trezor
Ledger
Coldcard
Vaults
Setting up a vault
Receiving a deposit
Making a withdrawal
Vault navigation
UTXO management
Connections
Making a connection
Sharing keys
Loans
Getting an Unchained loan
Understanding loans
Collateral management
Loan servicing
Margin calls and liquidations
Trading desk
Onboarding
Buying bitcoin
Selling bitcoin
Unchained IRA
Getting started
IRA types
IRA Transfers
Employer Plan Rollovers
Contributions
Distributions
Taxes
Fortis Bank
Account support
Individual accounts
Business and trust accounts
Managing my account
Account security
Billing
Premium Support
Donor-Advised Funds
Caravan
Wallet configuration file
Understanding Caravan
Inheritance
Understanding inheritance
Unchained Inheritance Protocol
Company
Understanding Unchained
Privacy and security
Back to home
Knowledge Base
Account support
Keys
Getting started
Device checks
Key replacements and recovery
Trezor
Ledger
Coldcard
Vaults
Setting up a vault
Receiving a deposit
Making a withdrawal
Vault navigation
UTXO management
Connections
Making a connection
Sharing keys
Loans
Getting an Unchained loan
Understanding loans
Collateral management
Loan servicing
Margin calls and liquidations
Trading desk
Onboarding
Buying bitcoin
Selling bitcoin
Unchained IRA
Getting started
IRA types
IRA Transfers
Employer Plan Rollovers
Contributions
Distributions
Taxes
Fortis Bank
Account support
Individual accounts
Business and trust accounts
Managing my account
Account security
Billing
Premium Support
Donor-Advised Funds
Caravan
Wallet configuration file
Understanding Caravan
Inheritance
Understanding inheritance
Unchained Inheritance Protocol
Company
Understanding Unchained
Privacy and security
Account support
Manage your account and secure your information.
Individual accounts
How do I create a personal account?
What is the fee for an individual account?
What do I need to open a Personal Account?
My profile is under review, how long will it take?
Business and trust accounts
How do I set up a business account?
How do I set up a trust account?
What documents are required to set up my business or trust account?
What are the fees for Unchained business accounts?
What are the different roles for business account users?
What is an approver quorum?
How do I edit an approver quorum?
How do I add or remove users from my business or trust account?
See more
Managing my account
How do I close my account?
How do I link my bank to my Unchained account?
What web browsers are supported by the Unchained platform?
How do I change the residential address on my Unchained account?
How do I change the email address on my Unchained account?
Can I sign in to my Unchained account on a smartphone or tablet?
See more
Account security
How do I set up two-factor authentication (2FA)?
What can I do if I lose my two-factor authentication (2FA) ?
How can I confirm the identity of an Unchained employee over the phone?
What is video verification and how does Unchained use it?
How do I lock my Unchained account to prevent unauthorized access?
How do I enable biometric authentication on the Unchained mobile app?
See more
Billing
How do I manage my account subscriptions and see my due date?
How do I add a new credit or debit card to pay my account fee?
What happens if my account payment lapses?
Can I pay account fees with bitcoin?
Premium Support
What can I expect from my Concierge Onboarding?
What support options are available at Unchained?
Does Unchained have how-to videos?
Donor-Advised Funds
How do I set up an Unchained vault for a donor-advised fund (DAF)?
How do I fund my donor-advised (DAF) vault with a charitable contribution?
How do I make a donation from my donor-advised fund (DAF) vault to a nonprofit organization?
