How do I create a personal account?

Complete your profile to access our vaults, trading desk, and other services.

Tip: We have separate guides for setting up different accounts:

We only service accounts with a U.S. residential address. We do not allow creation of international accounts at this time.

How to start your basic Unchained profile:

  1. Create an Unchained account and navigate to the account creation page. New clients will be automatically sent here upon signing in.
    • Alternatively, you can start the process via the Unchained mobile app, but you'll need to use a desktop or laptop computer to complete the process and upload keys.
  2. Complete your basic profile. You will need to provide us with your personal information.
  3. Review the provided information and Submit to complete your basic profile.

    Apply for a personal account.

  4. Existing clients can click + Add account on the left side navigation bar. Select Personal from the account selector screen and click Continue.


    Complete your personal account and create a vault

  5. You can set up your vault yourself using the Self-Service Onboarding guide, or get help. Our expert Concierge onboarding team can set you up in no time and help educate you in the process.
  6. If you select Concierge Onboarding:
    1. Select the number of devices you need us to ship you. Note that you need two devices to create a vault with Unchained. 
    2. Review your add-on and prices and complete your payment.
  7. You are now done with your basic account setup! You can follow the Self-Service Onboarding guide to building a vault or wait for your Concierge Onboarding call.

Tip: We recommend enabling two-factor authentication (2FA) for increased account security.