Knowledge Base

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Knowledge Base

Vaults

Vaults

Secure your bitcoin with multisig keys that you control.

Starting A Vault

How do I get started with a Unchained Capital client-controlled vault?

What's the difference between the client-controlled and multi-institution models?

What personal information is needed to set up a vault?

Set up hardware wallets

Does Unchained Capital recommend using a BIP38 pass phrase on top of my wallet?

I'm getting an "unknown device" error with my Ledger S or X hardware wallet, what should I do?

What hardware devices are supported on what web browsers?

What hardware wallets does Unchained Capital support?

Do I need a hardware wallet to use Unchained Capital products?

Can I use an Unchained Capital vault without a hardware wallet?

How do I perform a firmware update on my hardware device?

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Set up a personal vault

What are the costs associated with a client-controlled vault?

Can I use the same hardware device with different vaults?

Can I use an existing hardware wallet that has a balance and will my balance be affected?

Are Unchained Capital vaults insured?

What web browsers are supported by the Unchained platform?

What is multisig and why is it important?

Can I use a singlesig device I already have bitcoin on to create a vault?

Are Unchained Capital keys held by a third party to custody bitcoin assets?

What is an xpub and how does Unchained Capital use it?

My profile is under review, how long will it take?

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Set up a business vault

Are there any fees for Unchained Capital business accounts?

Receiving a deposit

How do I deposit bitcoin to my vault or loan?

Why did I get a new bitcoin address when I sent funds, and why was all of my bitcoin deposited to that new address?

Why do I only have a single deposit address?

Which cryptocurrencies can I deposit into a vault?

How do I verify the receiving/deposit address on my hardware wallet?

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Making a withdrawal

I would like Unchained to sign my transaction, how does this work?

How do I securely spend from my vault?

Why does Unchained charge me a bitcoin transaction fee?

What happens if I send a bitcoin transaction with a low miner fee?

What's a bitcoin miners fee?

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Vault maintenance

What is a consolidation transaction?

How do I make a consolidation transaction?

Does Unchained Capital offer account statements?

Why are my withdraw and transfer buttons disabled right now?

Is there a way to hide or delete old vaults or keys?

How are vaults accessed after the primary holder has passed?

What can I do if I lose my two-factor authentication (2FA) ?

When performing a key check with my device, why did I receive an error message related to a "fingerprint"?

If I conduct a key replacement with a key associated with multiple vaults, will I lose access to these vaults?

What is a key check and why do I need to do it?

What happens if I lose one of my hardware wallets?

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