Knowledge Base
Vaults
Vaults
General questions
Set up hardware wallets
Set up a vault
Set up a business vault
Receiving a deposit
Making a withdrawal
Vault maintenance
Loans
Getting an Unchained loan
Understanding loans
Collateral management
Loan servicing
Margin calls and liquidations
Trading desk
Unchained IRA
Getting started
IRA types
Rollovers, transfers, and contributions
Taxes
Loans and mining
Solera
Caravan
Understanding Caravan
Inheritance
Company
Understanding Unchained
Back to home
Knowledge Base
Vaults
Vaults
General questions
Set up hardware wallets
Set up a vault
Set up a business vault
Receiving a deposit
Making a withdrawal
Vault maintenance
Loans
Getting an Unchained loan
Understanding loans
Collateral management
Loan servicing
Margin calls and liquidations
Trading desk
Unchained IRA
Getting started
IRA types
Rollovers, transfers, and contributions
Taxes
Loans and mining
Solera
Caravan
Understanding Caravan
Inheritance
Company
Understanding Unchained
Vaults
Secure your bitcoin with multisig keys that you control.
General questions
How do I set up two-factor authentication (2FA)?
How do I set up identity and intent verification?
Set up hardware wallets
How do I perform a firmware update on my Trezor device?
Does Unchained Capital recommend using a BIP38 passphrase on top of my wallet?
I'm getting an 'unknown device' error with my Ledger S or X hardware wallet
What hardware wallets does Unchained support?
Do I need a hardware wallet to use Unchained Capital products?
How do I perform a firmware update on my Ledger device?
How do I perform a firmware update on my Coldcard device?
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Set up a vault
How do I create a personal account?
Can I upload multiple keys from just one hardware wallet?
What are the costs associated with a client-controlled vault?
Can I use the same hardware devices to create multiple vaults?
Are Unchained Capital vaults insured?
What web browsers are supported by the Unchained platform?
Can I create a vault using a singlesig hardware wallet that's currently in use?
Are Unchained Capital keys held by a third party to custody bitcoin assets?
What is an xpub and how does Unchained Capital use it?
My profile is under review, how long will it take?
What personal information is needed to set up a vault?
How do I create a multisig vault?
What's the difference between the client-controlled and multi-institution models?
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Set up a business vault
How do I set up my Unchained business account?
What are the fees for Unchained Capital business accounts?
Receiving a deposit
Why do I have a new vault address for each deposit?
How do I deposit bitcoin to my vault?
Why is my leftover bitcoin sent to a new address when I withdraw?
Which cryptocurrencies does Unchained Capital support?
How do I verify the receiving/deposit address on my hardware wallet?
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Making a withdrawal
I would like Unchained to sign my transaction, how does this work?
How do I withdraw from my vault?
Why does Unchained charge me a bitcoin transaction fee?
What happens if I send a bitcoin transaction with a low miner fee?
What's a bitcoin miners fee?
How do I configure my Coldcard to sign for withdrawals?
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Vault maintenance
Where is my multisig wallet configuration file and how do I download it?
What do I do if I forgot my passphrase?
What do I do if my hardware wallet is lost or stolen?
What do I do if my seed phrase is lost or stolen?
What do I do if my hardware wallet is broken?
What do I do if I forgot my hardware wallet PIN?
Why is there an 'external' label on my transaction?
Can I disable key checks and, if so, how?
What is a consolidation transaction?
How do I make a consolidation transaction?
Does Unchained Capital offer account statements?
Why are my withdraw and transfer buttons disabled right now?
Is there a way to hide or delete old vaults or keys?
What can I do if I lose my two-factor authentication (2FA) ?
Why did I receive a 'root fingerprint' error?
Will my vaults be negatively affected if I conduct a key replacement?
What is a key check and how do I perform one?
How do I store a bitcoin multisig wallet configuration file?
How do I conduct a key replacement?
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