Knowledge Base

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Knowledge Base

Vaults

Vaults

Secure your bitcoin with multisig keys that you control.

General questions

How do I set up identity and intent verification?

How do I set up two-factor authentication (2FA)?

Set up hardware wallets

How do I perform a firmware update on my Trezor device?

Does Unchained Capital recommend using a BIP38 passphrase on top of my wallet?

I'm getting an 'unknown device' error with my Ledger S or X hardware wallet

What hardware wallets does Unchained Capital support?

Do I need a hardware wallet to use Unchained Capital products?

How do I perform a firmware update on my Ledger device?

How do I perform a firmware update on my Coldcard device?

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Set up a vault

Instructions to create an Individual Account

Can I upload multiple keys from just one hardware wallet?

What are the costs associated with a client-controlled vault?

Can I use the same hardware devices to create multiple vaults?

Are Unchained Capital vaults insured?

What web browsers are supported by the Unchained platform?

What is multisig and why is it important?

Can I create a vault using a singlesig hardware wallet that's currently in use?

Are Unchained Capital keys held by a third party to custody bitcoin assets?

What is an xpub and how does Unchained Capital use it?

My profile is under review, how long will it take?

What personal information is needed to set up a vault?

How do I get started with a Unchained Capital client-controlled vault?

What's the difference between the client-controlled and multi-institution models?

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Set up a business vault

How do I set up my Unchained business account?

Are there any fees for Unchained Capital business accounts?

Receiving a deposit

Why do I have a new vault address for each deposit?

How do I deposit bitcoin to my vault or loan?

Why did I get a new bitcoin address when I sent funds, and why was all of my bitcoin deposited to that new address?

Which cryptocurrencies can I deposit into a vault?

How do I verify the receiving/deposit address on my hardware wallet?

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Making a withdrawal

I would like Unchained to sign my transaction, how does this work?

How do I securely spend from my vault?

Why does Unchained charge me a bitcoin transaction fee?

What happens if I send a bitcoin transaction with a low miner fee?

What's a bitcoin miners fee?

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Vault maintenance

Where is my multisig wallet configuration file and how do I download it?

Why is there an 'external' label on my transaction?

Can I disable key checks and, if so, how?

What is a consolidation transaction?

How do I make a consolidation transaction?

Does Unchained Capital offer account statements?

Why are my withdraw and transfer buttons disabled right now?

Is there a way to hide or delete old vaults or keys?

How are vaults accessed after the primary holder has passed?

What can I do if I lose my two-factor authentication (2FA) ?

Why did I receive a 'root fingerprint error'?

If I conduct a key replacement, will my vaults be negatively affected?

What is a key check and how do I perform one?

What happens if I lose one of my hardware wallets?

How do I store a bitcoin multisig wallet configuration file?

How do I conduct a key replacement?

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