Keys
Learn how to set up and manage your hardware wallets.
Getting started
- What hardware wallets does Unchained support?
- How do I set up a hardware wallet to use on Unchained?
- Should I use BIP39 passphrase to protect my seed phrase?
- Can I use the same hardware wallets across multiple accounts on my profile?
- How should I secure my keys and seed phrases?
- What is an xpub and how does Unchained use it?
- What does device registration mean?
- How do I perform a firmware update for my Unchained hardware wallet?
- How does Unchained use BIP32 derivation paths?
- Are Unchained keys held by a third party to custody bitcoin assets?
Device checks
- What is a device check?
- How do I perform a Trezor device check for my Unchained account?
- How do I perform a Ledger device check for my Unchained account?
- How do I perform a Coldcard device check for my Unchained account?
- Can I disable device checks and, if so, how?
- Why did I receive a 'root fingerprint' error?
Key replacements and recovery
- How do I conduct a key replacement on my Unchained account?
- What do I do if I forgot my passphrase?
- What do I do if I forgot my Unchained hardware wallet PIN?
- What do I do if my hardware wallet is lost or stolen?
- What do I do if my seed phrase is lost or stolen?
- What do I do if my hardware wallet is broken?
- How do I migrate my key to a different hardware wallet model?
Trezor
- How do I set up a Trezor Safe 3?
- How do I upload a key using my Trezor?
- How do I sign a transaction with my Trezor?
- What backup type should I use for my Trezor when using Unchained?
- Do I need to register my Trezor with my vault?
- How do I confirm an address using my Trezor?
- Why isn't my Trezor connecting to my computer?
- Why did I receive a 'wrong previous session' or 'incorrect state' error?