Follow the steps below to remove an account from your profile.
Before closing your account, you must withdraw bitcoin from all of your vaults, close any active loans. and cancel your account subscription. You may have multiple accounts with Unchained like personal, IRA, business, or trust accounts. Each account can be closed separately.
Before you close your account, we recommend that you save your financial information by downloading the following for your vaults:
Warning for personal accounts: Personal accounts cannot be closed. We are working to expand personal account closure options in the future.
Before closing an account:
Accounts with certain active features cannot be closed until those features are cancelled or resolved.
- Vault balance: Remove all bitcoin from your vaults on that account.
- Loans: Close all active loans on that account.
- Keys in use: Keys are associated with or "owned by" one of your accounts. If that key is made available to another account, the owning account cannot be closed. For example, if your two keys are "owned" by a personal account and made available to an IRA account, you cannot close the personal account.
- Connections: If a connection partner is sharing one of your keys, the key-owning account cannot be closed. Work with your connection partner to remove that key.
How to close an account:
- Sign in to your Unchained account and click All accounts on the left-side navigation bar.
- Find the account you want to close, click the three dot menu, and select Manage account.
- Click Close account.