What happens if my annual payment lapses?

If you miss a payment, you will have limited access to Unchained’s services.

Unchained fees are charged annually on a per-vault basis. Business and trust accounts are also billed per invited user. If you miss a payment, your bitcoin is still safe, and you still control your own keys. However, your account will be restricted until you pay the required amount.

Caution for clients with account-level billing: Some Unchained clients are grandfathered into an account-level billing plan and can create additional vaults at no cost. If this legacy plan lapses or is cancelled, clients will be switched to the standard vault-based pricing model after a short grace period.

All features, including Connections, will be temporarily disabled if an account-level payment lapses.

What you can do without paying

What you cannot do without paying 

  • Request Unchained’s key signature if you lose a key and need help recovering bitcoin.
  • Contact Unchained’s support team for direct technical assistance with a payment-locked vaults.
  • Access Unchained financial services such as trading and the inheritance recovery workflow.