What support options are available at Unchained?

Unchained provides unrivaled levels of support for your bitcoin security.

Here at Unchained, we pride ourselves on providing the highest level of service for all of our clients. We surround you with an ‘atomic unit’ of support to ensure you have absolute confidence in your bitcoin security.

Who should I contact and when?

Knowledge base

If you have a question or a non-urgent issue with your account, search our knowledge base to see if your question has already been answered. We have a lot of articles and videos that may help you to resolve your problem immediately.

Client services

If you have any general or technical issues with your account, contact Client Services, who will be able to help resolve most issues.

Email: help@unchained.com

Telephone: +1-844-486-2424

Concierge Onboarding

Our Concierge team provides expert guidance on bitcoin multisig setup and operations. They can help you set up your hardware wallets, upload keys to Unchained, and set up your vault. We'll also advise on security best practices for your bitcoin.

Learn more about Concierge Onboarding

Premium Support

Premium Support provides access to dedicated one-to-one video calls to handle sensitive vault tasks. You can purchase Premium Support video call sessions with our team of experts for single issues requiring advanced support.

Some common Premium Support sessions include key replacements, UTXO consolidations, and hardware wallet troubleshooting.