What support options are available at Unchained?

Unchained provides unrivaled levels of support for your bitcoin security.

Here at Unchained, we pride ourselves on providing the highest level of service for all of our clients. We surround you with an ‘atomic unit’ of support to ensure you have absolute confidence in your bitcoin security.

Who should I contact and when?

Knowledge base

If you have a question or a non-urgent issue with your account, search our knowledge base to see if your question has already been answered. We have a lot of articles and videos that may help you to resolve your problem immediately.

Personalized support

Our Client Services team is happy to answer general questions over email or phone. For advanced technical troubleshooting, we recommend utilizing our paid Premium Support sessions for a dedicated video call.