How do I set up identity and intent verification?

Identity and intent verification provides your account with an extra layer of security, ensuring that any security-sensitive actions on your account must be verified through the submission of a selfie video recording that confirms you want to perform the action.

Examples of occasions when we'd request a video verification include:

  • Resetting your 2FA
  • Creating a new transaction
  • Replacing a key in your setup

Set up identity and intent verification

  1. Sign in to your account
  2. In the top-right corner, click the initials of your name.
  3. Select Settings from the menu.

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  4. On the Settings page, open the SECURITY tab.
  5. Under Identity & Intent Verification, click Record Identity Video.

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  6. Click Request Access to Camera & Mic.

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  7. Approve the browser request for access to your camera and mic. Depending on the browser you're using, the notification you'll see here may be quite different.

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  8. You should now see yourself through your webcam. Click Start Recording, then read aloud the script. Once you're finished, click Stop Recording.

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  9. Playback the recorded video to confirm that the video and audio are clear. If you're happy with the result, click Submit Video.

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  10. All done! Identity and intent verification has been set up. We'll use the video you just submitted to compare with any future video verifications.