How do I set up identity and intent verification?

Identity and intent verification provides your account with an extra layer of security, ensuring that any security-sensitive actions on your account must be verified through the submission of a selfie video recording that confirms you want to perform the action.

Examples of occasions when we'd request a video verification include:

  • Resetting your 2FA
  • Creating a new transaction
  • Replacing a key in your setup

Set up identity and intent verification

  1. Sign in to your account
  2. In the bottom left of the navigation bar, click Info & Security

  3. On the Settings page, open the SECURITY tab.
  4. Under Identity & Intent Verification, click Record Identity Video.

    Screen Shot 2021-12-29 at 12.28.24 PM
  5. Click Request Access to Camera & Mic.

    Screen Shot 2021-12-29 at 12.28.57 PM
  6. Approve the browser request for access to your camera and mic. Depending on the browser you're using, the notification you'll see here may be quite different.

    Screen Shot 2021-12-29 at 12.29.07 PM
  7. You should now see yourself through your webcam. Click Start Recording, then read aloud the script. Once you're finished, click Stop Recording.

    Screen Shot 2021-12-29 at 12.29.29 PM

  8. Playback the recorded video to confirm that the video and audio are clear. If you're happy with the result, click Submit Video.

    Screen Shot 2021-12-29 at 12.31.00 PM

  9. All done! Identity and intent verification has been set up. We'll use the video you just submitted to compare with any future video verifications.