You can request that Unchained take possession of and sell part of your collateral to close your loan or pay down your loan's principal balance.
If you do not have two-factor authentication (2FA) enabled on your account, we will not proceed until we make contact with you by phone to confirm the request.
Once the authorization is received by us, we will take possession of and sell the collateral at our trading desk and apply the proceeds to your loan, less selling fees to Unchained Trading, LLC. Requests are processed and executed on a best efforts basis upon receipt of the authorization at the prevailing market price. Trading desk operating hours are Monday through Friday, 8AM to 4PM Central Time. Requests received outside this time frame will be reviewed during normal operating hours.
To close your loan using collateral:
Note: We have made changes to the Unchained interface since publication of this video. To navigate to the loans page, click Loans on the top navigation bar.
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Navigate to the loans page by clicking Loans on the top navigation bar and select your loan.
- Click Collateral actions, then Surrender collateral to close loan.
- Review your redemption address.
- Click Next and read the authorization that indicates the terms and conditions of the request.
- If you agree to the terms and conditions, click the checkboxes and then click Submit.
To make a principal payment using collateral:
- Navigate to the loans page by clicking Loans on the top navigation bar and select your loan.
- Click Collateral actions, then Surrender collateral to pay down principal.
- Fill in the form with the desired amount of collateral to be surrendered for sale and click Review.
- Read the authorization that indicates the terms and conditions of the request.
- If you agree to the terms and conditions, click the two checkboxes and click Submit.