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      What can I do if I lose my two-factor authentication (2FA)?

      You can reset your 2FA passkey or TOTP codes with your email address.

      If you lose a passkey, get a new cell phone, or lose your 2FA for any reason, you can reset it. 

      Caution: If you believe your account has been compromised, place a security lock on your account and contact our team immediately.

      How to reset your 2FA

      1. Use your email and password to sign in to your account at my.unchained.com.
      2. When prompted for a passkey or TOTP code, click Reset 2FA.

      3. Check your email. We will send you a link to reset your 2FA. Open the email from Unchained and click the link.
      4. Record your verification video by reading the script on your screen. We will send you an email confirmation once we disable your 2FA, typically within one business day.
      5. Using the link in your email, sign back into your account and re-enable 2FA.

      Tip: Always ensure when clicking links in emails that they come from an authentic source. Read more about protecting yourself from phishing on the Unchained blog.